COURSE INTRODUCTION AND APPLICATION INFORMATION


Course Name
Total Quality Management
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
MTOI 207
Fall
3
0
3
4
Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
-
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives
Learning Outcomes The students who succeeded in this course;
  • Will be able to sort basic quality concepts, development of quality.
  • Will be able to explain quality gurus and theis contribution to quality and discuss their teachings.
  • Will be able to apply Total Quality Management principles.
  • Will be able to define departments and their responsibilities.
  • Will be able to define quality.
Course Description
Related Sustainable Development Goals

 



Course Category

Core Courses
Major Area Courses
X
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Total Quality System Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
2 Philosophy of Total Quality System Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
3 TQS and Organizations Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 2
4 Sustainable Development Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 3
5 Quality Circles Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 4
6 Problem Solution Techniques Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
7 Problem Solution Techniques Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
8 Cost of Quality Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 6
9 ISO 9000 Quality System and Other Systems Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 7
10 Technique of Quality Measurement Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8
11 Technique of Quality Measurement Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 9
12 Quality Schemes Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 10
13 Quality Schemes Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 11
14 Process of Control Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 12
15 Process of Control Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 13
16 Review of the Semester
Course Notes/Textbooks Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı
Suggested Readings/Materials

Demirci, H.(2008). Toplam Kalite Yönetimi, 1. Baskı, İstanbul

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
16
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
1
40
Seminar / Workshop
Oral Exam
Midterm
1
20
Final Exam
1
30
Total

Weighting of Semester Activities on the Final Grade
18
70
Weighting of End-of-Semester Activities on the Final Grade
1
30
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
16
2
32
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
1
10
Seminar / Workshop
Oral Exam
Midterms
1
10
Final Exams
1
10
    Total
110

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge about the theories, concepts, methods and tools that constitute the basis of tourism and hotel management

X
2

To be able to use the knowledge gained in the field of tourism in the field of application.

X
3

To be able to act in accordance with social, scientific, cultural, legal and ethical values related to its field.

X
4

To be able to develop sales marketing strategies of enterprises in tourism sector.

X
5

To be able to interpret the relationship between the economy of the country and tourism economy.

X
6

To be able to develop himself/herself socially and academically by following the developments in and out of the field.

X
7

To be able to follow information about tourism and hotel management and communicate with colleagues by using two foreign language.

X
8

To have knowledge and skills about kitchen services and techniques, to be able to apply catering and service procedures.

X
9

To use information and communication technologies together with computer programs at the level required by the field of tourism and hotel management.

X
10

To be able to provide continuous development by evaluating the acquired knowledge and skills with total quality management approach.

X
11

To be able to apply the strategies by comprehending front office, housekeeping, food and beverage and human resources, accounting departments located in the hotel business.

X
12

To be able to plan and organize meetings, congresses, conferences and fairs.

X
13

To be able to understand the working area of travel agencies and tour operators and perform ticketing, product development and package tour design.

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest